When millions were forced to stay at home and do their shopping online, consumers connected with brands via online channels as they could not go to physical stores when businesses had to shut down their operations.

Take in consideration the COVID-19 outbreak. And itвЂ™s not just a matter of being there for customers consumers also expect personalized service that matches their needs.ДЄside from providing a personalized customer experience, companies also need to contend with the volume of customer requests they receive and the break-neck speed at which they need to deliver their response or services. Use the list to help you to decide which solution will work best for your business.Д¬ustomer support or customer service can make or break a business, thatвЂ™s why everyone should be concerned about it-from top executives and managers to team leaders and marketing professionals. Using customer support software can help your business meet the demands of customers in these unprecedented times and help you achieve a positive reputation for your brand.В WeвЂ™ve compiled the best offerings in the market based on core and advanced features, along with their price points. This mostly led to the increase in investment in technologies to aid customer service professionals. Meanwhile, businesses had to step up and accelerate their customer support strategy. When the coronavirus outbreak happened, customer service became even more crucial as consumers shifted their purchasing activities online and expected to receive timely customer support using digital channels. With this, it is easier to make service processes more streamlined and efficient.Д®xcellent customer support has always been an important factor in customer loyalty and retention. ItвЂ™s also equipped with AI to help provide an intuitive self-service support option. The best customer support software is Zendesk, a comprehensive help desk platform with features for multichannel support, ticketing, as well as knowledge base creation.

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